RESERVATION POLICY

DEPOSITS/PAYMENTS

  • All reservations require a $500 deposit (or full balance if less than $500), a one-time registration fee of $25, and a one-time transaction fee of $4.50 at time of reservation.
  • Remaining balance due in full at time of check-in (Payable by cash, check, VS, MC, or DC).

CANCELLATIONS & REFUNDS

  • In the event of a cancellation, deposits will be refunded, less cancellation fee, only if request is received in writing either via email or written letter on or before August 1st.
  • A $29 cancellation fee will apply to all deposit refunds.
  • Deposits are non-refundable for cancellations and reservations received after August 1st.
  • Consideration will be given to cancellation requests after August 1st if for a medical circumstance or death in the immediate family, and the proper documentation is received. Management will then determine if a refund will be granted.

CHANGING RESERVATION DATES

  • Reservation dates can be adjusted no later than August 1st. Please note, the reservation length must remain within the minimum booking requirements.

ARRIVING LATE/LEAVING EARLY

  • No refunds or allowances will be given for late arrivals (including weather issues).
  • No refunds or allowances will be given for early departures.
  • Consideration will be given for medical circumstances or death in the immediate family, and the proper documentation is received. Management will then determine if a refund or allowance will be granted.

CHANGING SITES

  • Sites can only be changed if switching to another site similar to or more in cost.
  • If you choose to move to a lesser costing site, there will be no refunds given on the monies paid to the initial site.
  • A $25 transfer fee will apply to all site changes made after checking in.
  • For reservations one month or less, management reserves the right to change site assignments prior to arrival to accommodate effective use of lot spaces.

EXTENDING YOUR RESERVATION

  • If you would like to extend your stay, we will be happy to accommodate you, if possible. Extensions will be made on an availability basis and may result in having to move to another site (No transfer fee will be charged in this case).
  • Extensions must be paid for at the time of making the extended reservation.

PET POLICY

  • The following dog breeds are not allowed: Rottweiler, Doberman, Pitbull, Staffordshire Terrier, Chow-chow, Wolf/Wolf Hybrids, or mixes thereof. No vicious dog, no matter the breed, is allowed.

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Llano Grande Resort 2215 East West Boulevard
Mercedes, Texas 78570
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